The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Binance.US does NOT provide investment, legal, or tax advice in any manner or form. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability, or completeness of any such information. All information is provided on an as-is basis and is subject to change without notice. Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice or (2) relied upon for any investment activities. This makes gaining unauthorized access much more difficult and helps to keep your funds and private information safe.ĭownload the Binance.US app to trade on the go: iOS | Androidįollow us to stay up to date with Binance.US news and announcements: Instead of merely needing access to your password, an attempted hacker or unauthorized individual would also need to access your device and receive the temporary code before its expiry to gain unauthorized access or withdraw funds. 2-factor authentication (2FA) adds an additional layer of security to your account.

If all else fails, you may want to try again or chat with an agent for additional support if necessary.īinance.US requires all of our users to implement at least one method of 2-factor authentication (2FA) for their accounts.

Please chat with an agent for additional information if necessary.

If you are using a different device or are in a different timezone or location than normal, this may have caused the attempt to fail for security purposes.

Check that the information and identity document submitted match the information and identity document you submitted when registering on Binance.US.

If you do not see the email check your 'Junk' or 'Spam' folders and make sure you have whitelisted Binance.US emails.

Ensure you verified the email sent by Binance.US.

If your attempt to reset a 2FA method failed, please try the following: My attempt to reset my 2FA failed or was delayed If you're using another authentication app and having trouble, we recommend consulting your authentication app's help guide, or, confirming that the app in question supports 6-digit TOTP codes. Alternatively, you can also attempt to reset your 2FA method. Be prepared to provide your device type and (iOS/Android) version. If you still cannot receive your Google authentication code, please chat with an agent.

In the Google Authenticator app, tap: Settings > Time Correction for Codes > Sync Now.

If your Google Authentication code for Binance.US is not working, please try the following: What if my Authentication app code isn't working? Be prepared to provide your cell phone number, device type, iOS/Android version, and your location. If you still cannot receive your SMS authentication code, please chat with an agent.

Close anti-virus software and/or firewall applications on your cellphone.

Make sure that you are in a location with a strong cellphone signal/Wi-Fi.

If you're unable to receive the SMS authentication code, please try the following: If you find that the instructions above do not apply, we recommend consulting your authentication app's help guide or confirming that the app in question supports 6-digit TOTP codes. In each of these cases, the instructions in the above guide should also apply or be suitable for these apps.

Most other authentication applications that support 6-digit TOTP codes.

2FA Authenticator App (2FAS) (iOS only).

In this case, you will still need to select 'Google Authenticator' as your chosen 2FA method when given the option.Īlthough we recommend Google Authenticator, here are some popular alternatives that also support 6-digit TOTP codes: The application must also use an initial 16-digit key to bind accounts (which is standard for most 2FA applications). Even though our interface only mentions Google Authenticator, the majority of 2FA applications that utilize 6-digit TOTP (time-based one-time passwords) will work in Google Authenticator's place. I only see Google Authenticator as an app choice, can I use other 2FA apps?

My attempt to reset my 2FA method failed or was delayed.

What if I have access to Google Authenticator, but the code is not working?.

What if I have access to my phone but didn't receive an SMS code?.

I only see Google Authenticator as an app choice, can I use other 2FA apps?.Learn how to reset your two-factor authentication here FAQs 2FA provides an extra layer of security to help protect your funds and sensitive information. Binance.US requires all of our users to implement at least one method of two-factor authentication (2FA) for their accounts.

Goggle authenticator totp mode